More than one in six struggling to afford broadband
28 January 2021
More than one in six people are struggling to afford their broadband during the third lockdown, Citizens Advice has found.
Citizens Advice welcomes Ofgem proposal for new independent body to run Britain's energy system
25 January 2021
Citizens Advice, the official consumer watchdog for energy, has welcomed the energy regulator Ofgem’s proposal for an independent body which will fully separate the running of Britain’s energy system from the National Grid, and lead the way towards net zero.
Half a million renters in arrears as evictions set to resume
05 January 2021
Half a million private renters in the UK are behind on their rent, with protections against eviction due to expire this weekend, according to Citizens Advice.
Citizens Advice responds to Ofcom broadband affordability report
18 December 2020
“Since the March lockdown began, internet access has been vital to home working, running small businesses, accessing essential services like healthcare, and continuing education.
Insecure workers face “triple hit” of pandemic hardship, says Citizens Advice
18 December 2020
With the number of people on zero-hour contracts at an all time high of 1 million, a leading charity has warned of an unfolding workers’ rights crisis.
Network companies must put forward plans to make sure energy system is ready for the future, says Citizens Advice
17 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem's latest announcement on the RIIO-ED2 electricity distribution network price control.
Surge in people seeking help with NRPF continues as risk of deportation for homeless migrants rises
17 December 2020
Citizens Advice has continued to see a surge in the number of people it is helping who have No Recourse to Public Funds (NRPF) during the pandemic.
Covid drives over half a million people into the red on energy bills
16 December 2020
New research from Citizens Advice shows that 2.1million households are behind on their energy bills, 600,000 more than in February.
Net zero transition needs ‘long-term and coordinated plan to help people understand and engage’, says Citizens Advice
14 December 2020
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to details of the Energy White Paper released today.
Citizens Advice - One in seven fall behind on essential household bills
11 December 2020
Some one in seven (14%) of people have fallen behind on essential bills - the equivalent of seven million people in the UK, according to new research from Citizens Advice.
Final energy network price controls are ‘progress’, says Citizens Advice
08 December 2020
Citizens Advice, in its role as the official watchdog for energy consumers, has responded to Ofgem’s final determinations for the RIIO-2 price control (Transmission, Gas Distribution and Electricity Systems Operator).
Electric vehicle charging must be simple and easy to understand, says Citizens Advice
02 December 2020
Citizens Advice, in its role as the official energy watchdog for consumers, has responded to the Competition and Markets Authority’s electric vehicle charging market study.
Citizens Advice responds to CMA's two year loyalty penalty update
01 December 2020
“We’re pleased to see that, if current proposals are fully implemented, consumers stand to save more than ￡700 million a year in the insurance, mobile and broadband markets."
Citizens Advice responds to Ofcom's user needs review of the postal sector
26 November 2020
“Post is a vital public service and the Universal Service Obligation is the safety net that protects it for everyone. We must be cautious about making swift judgements about the long term during the pandemic. We don’t want to see the start of a slippery slope in reductions to the service."
Citizens Advice top tips to ensure safe and savvy shopping this Black Friday
25 November 2020
Ahead of Black Friday and Cyber Monday, Citizens Advice is reminding consumers of their online shopping rights and how to make sure they stick to their budget.
Lockdown wardrobe clear out? Citizens Advice gives top tips to help people sell and buy second-hand safely
20 November 2020
Citizens Advice has found that a staggering 96% of UK adults have bought something online since the country first went into lockdown in March.
Citizens Advice response to Royal Mail's half year financial results
19 November 2020
“Today’s financial update from Royal Mail makes clear that parcel delivery is now an essential service. As more people rely on deliveries, our research shows almost half of us (47%) have had a parcel delivery problem since lockdown first began in March. We need to ensure proper protections are in place across the sector so people get their deliveries securely.
Half of British consumers have had a parcel delivery issue since first March lockdown
16 November 2020
Almost half of British adults (47%) have had issues with parcel delivery since the country first went into lockdown in March, new research by Citizens Advice reveals.
Citizens Advice responds to Financial Conduct Authority re-prioritisation update
13 November 2020
“When the single easy access rate was proposed in January, the FCA predicted it would save people ￡260 million a year. It’s vital the FCA keeps track of how much banks penalise savers just for staying loyal, and it should be ready to implement the single easy access rate when interest rates rise.